Terms and Conditions of Sale

1. Agreement and role of the parties

1.1 These Terms govern your Agreement with the Platform Operator for access to the Seller's Products. By making a payment for any Product on this website, you enter into a binding agreement with the Operator for the use of our intermediary services and agree to comply fully with these Terms.

1.2 A separate contract of sale between you and the Seller is formed only when you receive a shipping confirmation email, as detailed in Section 5.

1.3 These Terms may be updated at the Platform Operator's discretion. Any change will be posted on this page. Your continued use of the website constitutes acceptance of the updated Terms.

1.4 The Platform Operator acts as an intermediary between you and the Seller. We do not manufacture, test or store the Products listed on the website. Responsibility for the safety, quality, labelling and compliance of the Products lies entirely with the Seller.

1.5 If you do not accept these Terms, stop using this website and do not disclose your personal information.

2. Use of our website

2.1 Access to this website is restricted to persons aged 18 or over. Minors may only browse or purchase under the supervision of a legal guardian.

2.2 You agree to use this website only for lawful purposes. You must not interfere with other users' access, submit malicious content or engage in fraudulent activity.

2.3 You are prohibited from transmitting malicious code or harmful software, or engaging in actions intended to impair the functionality or security of the website.

2.4 We reserve the right to suspend or permanently terminate your access without notice if you breach any of these Terms or if we consider, at our sole discretion, that your conduct harms the website, other users or third parties.

2.5 You are responsible for ensuring that all information you provide (name, contact details, delivery address, payment information) is accurate, complete and up to date. We are not responsible for issues, delays or additional costs resulting from incorrect or incomplete information you provide.

3. No medical advice

3.1 The Products and any related claims made on or through this website have not been evaluated or approved by regulatory authorities for the diagnosis, treatment, cure or prevention of any disease.

3.2 The website does not provide medical advice, diagnosis or treatment. All content is provided for informational purposes only. Always consult a healthcare professional before making decisions about your health, diagnosis, treatment options or the use of food supplements.

3.3 Any health or product information on the website may be general in nature and is not intended to replace professional medical advice. You should not rely solely on the website's information, including product descriptions, labels or packaging, as a substitute for consulting your healthcare professional.

3.4 Before using any new food supplement, especially if you are pregnant, breastfeeding, have a pre-existing medical condition or take medication, you must consult a qualified doctor or healthcare professional. Any use is at your own responsibility.

3.5 You should never disregard, delay or avoid seeking medical advice based on information found on the website.

3.6 Reviews and results presented on the website are individual and may vary depending on individual characteristics, lifestyle and diet, and are therefore not guaranteed.

3.7 Do not use the website's information to self-diagnose or self-treat. Always read product labels and packaging carefully. If there is any discrepancy between the website and the packaging, rely on the packaging and contact the seller.

3.8 Individuals may react differently to food supplements. Consult your healthcare professional about potential interactions between supplements and any medication you take.

3.9 If you experience side effects or other harmful reactions, please contact the seller immediately.

4. Product information and pricing

4.1 While we aim for accurate product descriptions, images and prices, the Platform Operator does not warrant that this information is error-free. In case of discrepancies, users are encouraged to inform the seller.

4.2 Unless otherwise stated, all transactions are processed in EUR. Prices may change without notice; however, the price confirmed at checkout will be honoured for that order.

4.3 Product availability depends on the seller's stock. Orders may be delayed or cancelled if Products are unavailable.

4.4 In the event of an obvious pricing error, the Platform Operator reserves the right to cancel the order and inform the user.

5. Orders and payments

5.1 Orders placed on the website are subject to confirmation by the seller. If an order cannot be fulfilled, we reserve the right to cancel it and issue a full refund.

5.2 Payments are processed securely via our payment provider (PayPal). By making a transaction, you confirm that the payment method belongs to you and that sufficient funds are available.

5.3 When you place an order, you make an offer to purchase the Product(s) from the seller under these Terms. The order process allows you to check and correct errors before submitting.

5.4 By submitting an order and providing your payment information, you authorise us to charge the total order amount, including the Product price, taxes and applicable shipping fees, to your selected payment method.

5.5 After placing an order, you will receive an automated email acknowledging receipt. This email does not constitute acceptance of your offer.

5.6 Acceptance of your offer and the formation of a binding contract occur only when the Product has been shipped by the seller. The contract covers only the Products confirmed as shipped in the shipping confirmation email.

5.7 We reserve the right to refuse or cancel any order at our discretion, in particular if we suspect fraudulent, unauthorised or illegal activity. If we cancel an order, we will inform you and refund any payment already made.

6. Shipping and delivery

6.1 All orders are processed within 1 to 3 business days. Shipping time depends on the destination and usually takes 2 to 14 business days. These are estimates that may vary; we do not guarantee specific delivery dates.

6.2 Once your order is shipped, you will receive a shipping confirmation email containing a tracking link.

6.3 Shipping fees, if any, are calculated and shown at checkout. The user is responsible for any customs duties or import taxes applied by the destination country.

6.4 You are solely responsible for providing a correct and complete delivery address. If a parcel is returned to the seller or lost due to an incorrect address, we reserve the right to charge the additional shipping fees needed to resend the order.

6.5 Delays due to the seller's supply, carrier operations, customs procedures or other third-party factors are beyond our control.

7. Returns and refunds

7.1 You have the right to cancel your order within one (1) hour of placing it, provided it has not been shipped before the request is processed. As orders are processed promptly, cancellation requests are time-sensitive.

7.2 Subject to the eligibility conditions in Section 7.3, the user may return a Product for a refund, for any reason, within thirty (30) calendar days of the delivery date.

7.3 To be eligible for a refund, any returned Product must be unopened, in its original packaging and in a new, resalable condition. If several Products were purchased, a refund will be issued only for units returned entirely unopened. Any opened or used packaging is strictly non-refundable under this 30-day policy.

7.4 To initiate a return, the user contacts us at hello@drivenol.org with the order ID and reason, arranges and purchases a return shipping label from a courier of their choice, then ships the eligible Product(s) to the return address provided to them (with the tracking number). Failure to send to the correct address makes the return ineligible.

7.5 All return shipping costs (postage and handling) are the user's sole responsibility. We do not provide prepaid return labels. Original and return shipping fees are non-refundable. We recommend a tracked service and assume no responsibility for Products lost or damaged in return transit.

7.6 Refused deliveries: if a user refuses delivery without following the authorised return procedure (Sections 7.4 to 7.5), we reserve the right to treat this as an unauthorised return and deduct handling fees of up to €30 from the refund, to cover return shipping, carrier penalties, warehouse handling and administrative processing. Refunds are processed only after receipt and inspection of the returned parcel. If the parcel is lost or not returned, no refund obligation applies.

7.7 Upon receipt, the seller's team will inspect the returned Product(s) (usually within 7 to 14 business days). After approval, the refund will be processed to the original payment method within 5 to 20 business days.

7.8 Products received broken or defective are not eligible for a refund under the 30-day policy (Section 7.2) but may be eligible for a replacement, upon clear photographic proof of the defect sent to the contact email (Section 13).

7.9 No refund will be issued for items purchased at a discount. Returned Products that do not meet the eligibility criteria (opened, outside the 30-day period, or shipped to an incorrect address) will not be refunded; they will be discarded or, at the user's request and expense, resent.

8. Disclaimer of liability

8.1 The Platform Operator does not manufacture or control the Products sold on the website. We assume no liability for the safety, formulation or efficacy of the Products, for adverse effects or health outcomes resulting from their use, or for the compliance of labelling or marketing claims with applicable laws.

8.2 To the extent permitted by law, the Platform Operator disclaims liability for indirect, incidental or consequential damages. Liability is limited to the amount paid for the Product.

8.3 The Platform Operator disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose.

8.4 Acting solely as an intermediary, the Operator states that all claims regarding quality, safety, efficacy, labelling or delivery of the Product must be addressed to the seller, at: hello@drivenol.org.

8.5 We do not warrant that the website will be available, uninterrupted or error-free at all times.

9. Protection of personal data

We are committed to protecting your privacy and processing your personal data transparently and securely, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). Your submission of personal information through the website is governed by our Privacy Policy.

10. Intellectual property

10.1 The name and all associated brand elements (logos, graphics, icons, service names) are the exclusive property of the company and are protected. Any use without our prior written consent is prohibited.

10.2 All content on this website (text, graphics, images, illustrations, code) is the intellectual property of the company or its content providers and is protected by copyright. Your use of the website grants you no ownership or licence.

10.3 The website may display third-party trademarks, which are the property of their respective owners, and may contain links to third-party sites that we do not control or endorse; access is at your own risk.

11. Governing law and jurisdiction

These Terms are governed by the laws of Cyprus and are drafted in compliance with European consumer rights laws. If you are a consumer, this choice of law does not override any mandatory legal protection to which you are entitled under the laws of your home country.

12. Miscellaneous

12.1 If any provision of these Terms is held invalid or unenforceable, it will be severed and the remainder will remain in full force.

12.2 Any failure or delay in exercising a right does not constitute a waiver of that right.

12.3 We will not be liable for any failure or delay resulting from events beyond our reasonable control (natural disasters, war, government action, strikes, third-party infrastructure failures, including internet and payment providers).

12.4 These Terms constitute the entire agreement between you and us regarding your use of the website and supersede all prior agreements.

12.5 You may not assign your rights without our prior written consent. We may assign our rights and obligations to a third party (for example, in the event of a merger, acquisition or sale of assets).

13. Contact information

13.1 For any question, concern or complaint regarding these Terms, contact us by email: hello@drivenol.org.

13.2 The applicable return address, depending on your location and the type of return, will be provided after you contact us by email at hello@drivenol.org.